Technology and Product · KES Volunteer
Technical Support Volunteer
Help learners and facilitators resolve setup issues, tool access problems, GitHub issues, software installation challenges, and platform-related difficulties.
Volunteer. This is not a paid role — compensation expectations are stated here so they are never ambiguous.
Overview
Setup and tooling problems can block a learner before they even begin. You will help participants and facilitators resolve environment, GitHub, installation, and platform issues quickly and kindly. Ideal for people who are patient, technically comfortable, and able to explain setup steps clearly to beginners.
Responsibilities
- Support learners with development environment setup.
- Help troubleshoot GitHub, code editors, browsers, accounts, and software tools.
- Create simple setup guides and FAQs.
- Support sessions where technical issues may arise.
- Help reduce friction so learners can focus on learning.
Application Process
Submit the application form below. Our team reviews every application and will be in touch about next steps, which may include a short alignment call and an interview. Roles are designed to be clear, time-bound, and mutually beneficial.